|
$Billion Service Corporation
|
|
CLIENT SITUATION
|
|
|
Two business units serving 700,000 customers/yr in 3,500 locations and 11 countries.
|
|
|
Maintains data on 20 million customer transactions in five separate, non-integrated information systems.
|
|
|
No unique identifiers existed tying systems or customers together. Manual information gathering was ineffective.
|
|
|
Unable to capture or analyze business unit cross-selling.
|
|
PROJECT RESULTS
|
|
|
In under 2 Weeks, Pliant integrated over 715,000 records from five different information systems.
|
|
|
Identified 540,000 unique customers and 358,000 unique contracts.
|
|
|
Flagged immediate cross-selling opportunities valued at $0.5 Billion in six cities.
|
|
 |
Found $6MM in recoverable deferred revenue.
|
|
|
Created warehouse enabling immediate data mining across large, disparate data sets.
|
|
|
|
|
PLIANT DATA INTEGRATION "THUMB RULES"
|
|
|
> 50% Cost Reductions.
|
|
|
> 75% Shorter Data Integration Project Completion Times.
|
|
|
> 80% Less New Hardware Costs.
|
|
|
When implemented along with any Complex Software Project, Pliant will Greatly Reduce Complex Project Implementation Times & Risks, while Improving Complex Project ROI's.
|
|
|
Real-Time Data Access Achievable from Non-Integrated Data Sources.
|
|
